Privacy policy

Privacy Policy

Last Updated: June 2026

At Herbae Skincare, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website or purchasing our products.

Information We Collect

When you use our website, place an order, or contact us, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information

  • Order history

  • Device and browser information

  • Website usage data

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate about orders and deliveries

  • Improve our website and customer experience

  • Prevent fraud and unauthorized transactions

  • Send promotional offers and updates (you may unsubscribe at any time)

  • Comply with legal obligations

Payment Security

All payments are processed through secure third-party payment providers. We do not store or have access to your complete payment card information.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Remember customer preferences

  • Analyze website traffic

  • Deliver relevant advertising and marketing content

You may disable cookies through your browser settings; however, some website features may not function properly.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers who help us operate our business, including:

  • Payment processors

  • Shipping and delivery partners

  • Website hosting providers

  • Marketing and analytics services

These providers are required to protect your information and use it only for legitimate business purposes.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal and regulatory requirements

  • Resolve disputes and enforce agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw marketing consent

  • Request a copy of your personal information

To exercise these rights, please contact us using the details below.

Children's Privacy

Our products and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

Herbae Skincare
Model Town, Lahore, Pakistan

Email: herbae.skincare@gmail.com

If you have any questions regarding this Privacy Policy or your personal information, please contact us at the email address above.