Refund policy

Return & Refund Policy

Last Updated: June 2026

At Herbae Skincare, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Address

Herbae Skincare
Model Town, Lahore, Pakistan

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition as received.

  • Be in its original packaging.

  • Include any original tags, accessories, and documentation.

  • Be accompanied by proof of purchase or order confirmation.

To initiate a return request, please contact us at herbae.skincare@gmail.com within 7 days of receiving your order.

Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your package at herbae.skincare@gmail.com.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review your request and provide an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used skincare and beauty products

  • Personal care products

  • Customized or personalized items

  • Gift cards

  • Sale or clearance items

  • Products damaged due to misuse or improper handling by the customer

If you have questions about a specific product before purchasing, please contact us.

Exchanges

We currently do not offer direct exchanges. If you wish to purchase a different product, please place a new order after your return request has been approved (if applicable).

European Union Customers

For orders delivered to countries within the European Union, customers may have the right to cancel or return eligible orders within 14 days of delivery in accordance with applicable consumer protection laws.

Returned items must be unused, unopened, in their original packaging, and accompanied by proof of purchase.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Processing times may vary depending on your bank, payment provider, or credit card company.

  • Approved refunds are typically processed within 10 business days.

Late or Missing Refunds

If you have not received your refund within 15 business days after approval, please contact us at herbae.skincare@gmail.com.

Contact Us

For any questions regarding returns, refunds, or damaged products, please contact:

Email: herbae.skincare@gmail.com

We are committed to providing fair and transparent customer service.