Shipping Policy

Last Updated: June 2026

Thank you for shopping with Herbae Skincare. We are committed to delivering your order quickly and securely. Please review our shipping policy below.

1. Shipping Coverage

We currently ship to locations across Pakistan.

At this time, international shipping is not available.

If you are unsure whether we deliver to your area, please contact us before placing your order.

2. Order Processing Time

• Orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order is shipped, you will receive an order confirmation and tracking details (where available).

3. Estimated Delivery Time

After dispatch, orders are typically delivered within:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

• Standard Shipping: Free

• Express Shipping (if available): PKR 200

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

5. Order Tracking

Once your order has been dispatched, you may receive tracking information via email, SMS, or other available communication methods.

Tracking updates are provided by the courier service and may take some time to appear after dispatch.

6. Delivery Issues

If your package is delayed, lost, damaged, or delivered incorrectly, please contact us as soon as possible.

Our team will work with the courier service to investigate and resolve the issue promptly.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Herbae Skincare is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

8. Order Changes and Cancellations

Orders may be modified or canceled within 1 hour of placement.

Once an order has been processed or dispatched, we may be unable to make changes or cancellations.

9. Returns and Exchanges

For information regarding returns, refunds, or exchanges, please refer to our Return & Refund Policy.

If a product is received damaged, defective, or incorrect, please contact us immediately for assistance.

10. Contact Information

If you have any questions regarding shipping or delivery, please contact:

Herbae Skincare
📍 Model Town, Lahore, Pakistan

📧 Email: herbae.skincare@gmail.com

📞 Phone: 0303-7773033

We appreciate your trust in Herbae Skincare and strive to provide a smooth and reliable delivery experience.